Partner with Us

If you are an independent retailer, we as Kalon International can provide multiple platforms and venues to help you expand your business. Our main platforms are our ecommerce website and semi-annual fashion shows. To list your items through our online ecommerce platform, we work with you to provide a percentage profit split tailored to each category of merchandise (ie: workwear, luxury handbags, formalwear, fine jewelry). To showcase your items in our semi-annual fashion show, we will work with you to incorporate items that align with our artistic aesthetic and company values. We work with international and local designers, boutiques and businesses in multiple capacities.

If you are interested in expanding your marketplace to reach new customers, please contact us at partnerships@kalonsf.com to discuss partnerships.    

 

General Buyer Questions:

What is Kalon SF?

We are a luxury e-commerce and consignment merchandise platform for clothing, jewelry, handbags, and accessories. We employ a novel pre-approval process for consignment that reduces cost and approval time for a seamless process. We curate each submitted item and uphold a strict quality standard for all our inventory. In addition, Kalon actively partners with local and international designers to offer brand new clothing.  

 

What is the difference between Consignment and Retailers?

Consignment items have been gently worn (no more than 1-5 times) and range from excellent to brand new condition.

Retailers sell their brand new merchandise through Kalon’s website, in-person fashion shows and promotional events. These items are brand new and have never been worn.

 

Why is Kalon a luxury e-commerce and consignment platform hybrid?

We offer an online platform for fashion merchandise both new and consigned because we believe in promoting sustainable fashion and local designers. Kalon offers different clothing options to allow for a variety of choices and price points for our customers.

 

Is there a membership fee to join?

There is no membership fee! All interested buyers can browse and purchase from our site.  

 

How much does it cost to buy a dress online from Kalon?

Our prices are very competitive – and comes to about 10-15% of the retail price. We make the dress of your dreams affordable while eliminating the need for expensive alterations and multiple trips to a boutique or store. For Kalon’s brand new clothing items, we do not mark up prices as compared to the original designers’ websites. We strive to bring you the most accessible and price-friendly fashion.   

  

Are all the online dresses new?

All our dresses are either brand new or in near-new condition. Kalon only accepts brand new (with or out without tags), or gently worn items (no more than 5 times) as inventory.  

 

What is the condition of the dress when I receive it?

We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being sealed in plastic and placed in a garment bag. If you receive a dress with slight creases, please try steaming the garment on low heat or contact a stylist for advice. Additionally, please read fabric care tags before machine washing, hand washing or dry cleaning. As always, please contact us at hello@kalonsf.com for any questions. Some of our dresses are obtained from consignment while others are through independent designers. Our consignment dresses will range from excellent pre-owned condition to brand new, while our dresses from other designers will be brand new.

For handbags, we will ship your item in a generic protective bag, and your item will arrive in brand new condition. For jewelry, we will ship your items in a protective generic jewelry pouch, and they will arrive brand new.

 

Can you alter a dress for me?

No, we do not make alterations to the dresses as we aim to preserve the dress in its original state.

  

Do you have new items for sale?

Yes, Kalon regularly sources from local and international designers and sells new items in the categories of handbags, accessories, and jewelry. If you are interested in partnering with us, email inquiries at partnerships@kalonsf.com.

 

Where do you source your dresses, jewelry, bags, and items for sale?

Kalon sources gently used or new (with or without tags) items from individuals. We pride ourselves in curating for the highest quality possible by inspecting each item for wear, design, style, designer, and quality. Kalon also works with emerging local and international designers to source one-of-a-kind items.

 

 

 

Delivery:

Do you ship internationally? At the present moment, we cannot ship to addresses beyond the continental United States. However, Kalon SF is expanding our sales and operations internationally.


Do you ship to P.O. Boxes?

Unfortunately, we do not ship to P.O. Boxes.


How much does shipping cost?

Free shipping on all orders. However, please refer to our return policy for additional shipping cost exceptions. You may select expedited shipping for an additional cost, by referring to our shipping service tiers, which are provided at checkout.


How do I track my order?

A tracking number will be provided in an email receipt. You can track your order through the shipping carrier’s website by entering your tracking number. You will be receiving email updates as your order is processed, shipped, and delivered.


What are your shipping and delivery options?

Kalon ships all items via either UPS, USPS, and FEDEX carriers, depending on which one results in the lowest cost and fastest speed for buyers. Arrival time is 3-5 business days from the date your order is placed. High-value orders, such as order totaling more than $500 USD requires a signature upon delivery. All orders will be packed in padded and protective packaging.   


Is a signature required for delivery?

We require signatures for delivery of singular or multiple item(s) equal to or more than $500 of purchase value before taxes.


Can I buy a Gift Card?

Yes, Kalon offers gift cards at different denominations. Gift cards never expire and can be used to pay for an entire order or part of an order. You can buy them here.

 

 

 

Ordering & Payment:

What forms of payments do you accept?

We accept all major credit cards including Paypal and Affirm payments.


How secure is your payment system?

Your credit card information is completely secure. Our online payment service is provided by PayPal - the online payment system trusted and used by e-commerce websites all over the world.


Will my information be used for anything else?

Under our privacy policy, Kalon agrees not to use our client's personal information for anything else other than our direct marketing.


How can I make changes to my order?

To make any adjustments to your order please contact us. As long as the order is not ready for shipment, we will make every attempt to change your order.


Can I cancel my purchase?

You can cancel a purchase within 30 minutes of payment. We will refund your purchase in the form of store credit. However, after the 30 minute grace period expires, all buyers will follow the return policy.


 

 

Returns:

What’s your refund policy?

Kalon has a 7-day return policy. Items must be returned in the original condition found, with the original tag in the original position as it was shipped to you. Buyer pays for return shipping, which must include tracking. After you request a return online, you will send us the self-purchased shipping label (with tracking number), and we will mark your return request as “in-progress.” Upon receipt of your item(s), we will review them within 48 hours, and contact you immediately to inform you about whether the return(s) have been accepted. In the case they are not accepted, the items will be returned to you and your credit card on file will be charged for the lowest shipping price that includes tracking and the cost of the item (including sales tax and other applicable charges). Alternatively, you can get store credit for your items. Store credit does not expire.

In the case that the buyer is unable to return the items to the shipping center within 7-days after delivery, a restocking fee of $20 dollars per day for every day that your item is late. If you have not returned the item after 14 days of delivery to the provided address, you will be prohibited from returning the item and your credit card will be charged at 150% of the purchase price of the item.


What if I am not satisfied with my purchase?

You can return items in the original condition in which it was sold, with original price tags attached, within 7-days upon delivery of your items to your provided address.


For any additional inquiries, please contact hello@kalonsf.com.

 

 

 

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